AI Email Automation Engine
Urgent: Status of AWB 618-12345678
From: singapore.cargo@sia.com
Customer Message
We need immediate update on the shipment status...
AI Analysis
Query Type
shipment statusConfidence Level
95%AI Response Status
Generated automated response with current shipment location
Generated Response
Dear Singapore Airlines Cargo,
Thank you for your inquiry regarding AWB 618-12345678. According to our Hermes CMS system, your shipment is currently in customs clearance at Schiphol Airport. The estimated release time is 14:30 CET today.
Current status: In Customs
Location: Cargo City Amsterdam, Terminal 3
Expected ready: Today, 14:30 CET
Best regards,
dnata Cargo Operations