Performance Dashboard
Real-time insights and analytics for customer communication
Total Queries
1,247
+12%
Avg Response
9.5m
-23%
Sentiment
68%
+8%
SLA Compliance
94%
Response Time Trend
Average response time in minutes over the past week
Query Distribution
Breakdown of customer query types
Customer Sentiment Trend
Weekly sentiment analysis from customer communications
Top Customers by Query Volume
Most active customers and their sentiment trends
Singapore Airlines Cargo
positive156 queries
Increasing
China Airlines Cargo
neutral98 queries
Decreasing
EVA Air Cargo
negative87 queries
Decreasing
Cathay Pacific Cargo
positive72 queries
Increasing